At Aquila, we uphold the highest standards of environmental and social responsibility. If you have any questions or concerns, please don’t hesitate to reach out to us. You can contact us via email at [email protected].
We value your feedback and will ensure a prompt response, taking the necessary actions after thoroughly reviewing your query or concern. We encourage individuals affected by any issues to engage in an open discussion with us. To submit a grievance, please provide the following details:
Please note that submitting a question or concern is completely free of charge, and you can do so with full confidence that your privacy will be respected. There will be no retaliation for raising concerns, and we ensure that all information shared will be handled with the utmost care and confidentiality. If you wish to remain anonymous, you may request that your identity and any personal details stay confidential. We will not disclose your information to any third party without your explicit consent.
At Aquila, we also adhere to the Project-affected People’s Mechanism (PPM) of the Asian Infrastructure Investment Bank (AIIB). We encourage all our stakeholders – including employees, customers, investors, and vendors – to raise concerns or report any instances of misconduct through our established grievance process (as outlined above). Additionally, stakeholders may submit concerns directly to AIIB through their official submission platform, available here.
We are dedicated to ensuring transparency, accountability, and responsible engagement with all parties involved in our projects. Your feedback and concerns are essential to our continuous improvement.